Privacy Policy

Effective Date: Novemeber 2023

Whether you're using any of Live Ethio Real Estate Company's services such as finding, buying, renting, or selling a home, seeking consultation, or connecting with one of our real estate agents, we know you're trusting us with your data. Acknowledging this trust, we're committed to respecting your privacy and diligently safeguarding your information. This Privacy Notice outlines what personal data we collect, the reasons behind its use, the parties we share it with, and the protective measures in place. Additionally, it also provides tools you can use to manage your privacy. We regularly update this Notice to align with new privacy laws. It's important to note that this Privacy Notice is not a contract and doesn't create any legal rights or obligations. 

Who We Are: Live Ethio Real Estate Company covers every step of your home journey: search, rent, buy, sell, finance, and home improvment.

We carefully evaluate how we use data to make sure that we’re using your information to provide value for you. On this page, we aim to explain everything you need to know about your privacy at Live Ethio Real Estate Company. If you have any questions that we haven’t answered here, you can always contact us at contact@livingethio.com.

When we use the terms “Live Ethio”, “we”, “us”, or “our” in this Privacy Notice, we are referring to Live Ethio Real Estate Company.

Our Offerings: When we use the terms “offerings” or “services,” we are referring to our website, social media platforms, and other services that link to this Privacy Notice and that we offer and manage on our own behalf, including:

1. Our website that link to this Privacy Notice;
2. Consultation Services
3. Connections (such as connecting you to an agent); and
4. Other offerings we may make available through our site.

This Privacy Notice does not cover or address:

1. Offerings that we provide solely on behalf of our business partners; and
2. Personal data and privacy practices relating to job applicants, employees and other Live Ethio personnel.

For offerings provided on behalf of our customers who are real estate professionals (such as real estate agents, and landlords), please refer to the privacy notice of the real estate professional with whom you have a relationship with for information on how they engage us to process your personal data.

Quick Links

Personal Data: What is it?

How We Collect and Use Personal Data

Our Disclosure of Personal Data

Choices About Your Data

Updates to this Privacy Notice

Contact us

Personal Data: What is it?

When using the term “personal data” in this Privacy Notice, we are referring to information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an individual. This definition excludes aggregated or de-identified information that is maintained in a form not capable of being associated with or reasonably linked to an individual.

How We Collect and Use Personal Data

The personal data we collect, the way we collect it, and how we use it will depend on how you are interacting with us and the type of services you use.

Information You Give Us or Create Using Our Services 

Collection of Personal Data

When you use our services, or website, we collect personal data from you. This information might include:

1. Account Registration and Profile Information:
   1. Collects account identifiers, including username, phone number, email address and password.
   2. Gathers records for services used, and account creation details.


2. Customer Service and Communication History:
   1. Includes name, address, email, customer service requests, account identifiers, and correspondence details.


3. Feedback Information:
   1. Collects contact information and feedback for reviews of services and listings.


4. Inquiries and Communication:
   1. Gathers contact information, account identifiers, and other provided personal data for inquiries or communications.
   2. Used to investigate and respond to inquiries, facilitate communication, provide information, and manage business relationships.

Please note that we link the personal data we collect in connection with our services with the other personal data that we collect and may use it for the purposes we describe in more detail in the other sections of this Privacy Notice.

Other Collection of Personal Data

In addition to the personal data collected above, we may also collect personal data as follows:

1. Office and Event Visitors: We collect personal data about visitors to our physical offices and events, which may include:
   1. Contact Information: Including full name, email address, mailing address, and telephone number.
   2. Professional Information: Including job title, job function, company name, professional background, and nature of the relationship with us.
   3. Visit Information: Including the purpose of the visit.


2. Publicly Available Information: We may collect personal data from publicly available sources, such as information you publicly post or tag us in on social media sites or elsewhere online, and information contained in public records databases, such as government records or public review websites, to supplement the personal data identified above. We will use this information to conduct market research, verify your identity, prevent fraud, and improve our services.

Other Uses of Personal Data

In addition to the uses identified above, we use the personal data we collect to:

1. Facilitate our day-to-day business operations, such as helping you find your next home, or connecting you with a real estate agent, landlord, or other real estate professional;
2. Aggregate information we receive from you to help understand individual needs, customize our services and offerings, and provide everyone better service;
3. Conduct research and analytics designed to understand our customer base and improve and grow our business, services, and customer experience;
4. Communicate with you to provide technical or administrative support;
5. Enforce, investigate, and resolve disputes and security issues and to enforce our Terms of Service and any other contracts;
6. Comply with legal obligations and other governmental demands;
7. Personalize your individual experience, including providing educational resources and pointing you to homes you might be interested in or offerings of ours that might help you find your next home; and
8. For any other lawful, legitimate business purpose.

Our Disclosure of Personal Data

We may disclose your personal data in the following ways:

• Business Partners: At your direction, we may share your personal data with our business partners in order to provide you with our services. For example, if you ask us to, we’ll share your contact information with a real estate agent.


• Legal Obligations and Rights: We may disclose your personal data to third parties, such as legal advisors and law enforcement:
  1. To comply with laws and regulations or to respond to lawful requests and legal process;
  2. To protect our rights and property and the rights and property of our agents, customers, and others, including to enforce our agreements, policies, and terms of use;
  3. To detect, suppress, or prevent fraud;
  4. To protect the health and safety of us, our customers, or any person; or
  5. As otherwise required by applicable law.


• Otherwise with Consent or At Your Direction: We may disclose your personal data to other third parties or publicly with your consent or direction. If you post a review on our website or a comment on our social media platforms, the information you provide may be displayed publicly online for others to view.

Choices About Your Data

Profile Access and Data Sharing. You may access and update your profile information, such as your public name, first name or last name. 

Updates to this Privacy Notice

We will update this Privacy Notice from time to time. When we make changes to this Privacy Notice, we will change the “Last Updated” date at the beginning of this Privacy Notice. All changes shall be effective from the date of publication unless otherwise provided in the notification.

Contact Us

If you have any questions or requests in connection with this Privacy Notice or other privacy-related matters, please send an email to contact@livingethio.com.

Additional Personal Data Disclosures

Sensitive Information

The following personal data elements we collect may be classified as “sensitive” under certain privacy laws (“sensitive information”): 

1. Username and password;

We use this sensitive information for the purposes set forth in the “How We Collect and Use Personal Data” section of our Privacy Notice, to enter into and perform a contract with you, to comply with legal and regulatory requirements, to protect the life or physical safety of you or others, or as otherwise permissible for our internal business purposes consistent with applicable laws. 

We do not sell your sensitive information, and we do not process or otherwise share sensitive information for the purpose of targeted advertising.

Your Privacy Choices

Appealing Privacy Rights Decisions

Depending on your country of residence, you may be able to appeal a decision we have made in connection with your privacy rights request. All appeal requests should be submitted via email to contact@livingethio.com. 

Retention of Personal Data 

We strive to retain your personal data only for as long as is reasonably necessary to fulfill the purpose for which it was collected. However, if necessary, we may retain your personal data for longer periods of time, until set retention periods and deadlines expire, for instance where we are required to do so in accordance with legal, tax and/or accounting requirements set by a legislature, regulator, or other government authority.

We retain personal data for as long as you use our services for the purposes explained in our Privacy Notice, including maintaining a user account. When you discontinue the use of our services, we will retain your personal data for as long as necessary to comply with our legal obligations, to resolve disputes and defend claims, as well as for any additional purpose.

Once retention of your personal data is no longer necessary for the purposes outlined above, we will delete the personal data or, if this is not possible (for example, because personal data has been stored in backup archives), then we will securely store your personal data and isolate it from further processing until deletion is possible.